Strong ongoing support is critical to the success of any CRM implementation. StayinFront offers a full range of support services that provide added value and strong industry expertise. Whether you choose StayinFront to manage all of your support services or portions of it, we offer a partnership that maximizes your return on investment.
Help Desk
StayinFront Help Desk provides full-service, multi-tiered support to ensure maximum client benefit from all StayinFront CRM systems, third-party applications and system hardware.
StayinFront technicians are trained extensively on each client's system, supporting all facets of hardware, software, networking and communications.
Direct Access Phone Numbers & Assistance
Users are provided fast, easy access to the StayinFront Help Desk through a dedicated toll-free number, answered by live agents. Help Desk hours are flexible and can be customized to suit individual client requirements.
At StayinFront, 75% of problems reported to the help desk are resolved during the initial contact.
Real-Time Monitoring and Call Recording
To ensure utmost quality, StayinFront records and monitors all incoming and outgoing calls made to, and from, the StayinFront Help Desk.
StayinFront CRM Call Tracking System
By accessing our internal StayinFront CRM support system, Help Desk technicians can view the users complete call history and record resolutions or escalate issues if required. Replicated Client StayinFront CRM Remote Diagnostics Command Center Lite Web Center Administration Tool Reports Bilingual Help Desk Services StayinFront also provides client support in the following
areas:
A current copy of the production database allows the support staff to view client issues in a parallel environment.
Help Desk support technicians utilize remote diagnostic tools to access the field user's system and resolve any issues requiring direct access.
Technicians use StayinFront Command Center Lite on the StayinFront CRM production servers to troubleshoot user problems.
The web interface tool is deployed in a browser that assists technicians in troubleshooting user problems.
A wide array of reporting measurement/metrics are available to all our clients.
Upon special request, StayinFront can provide bilingual Help Desk assistance. Currently, French and Spanish speaking Help Desk Technicians are available.
