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 John Herring
  Director, Salvation Army

 
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Professional CRM Support Services

Professional CRM Services

StayinFront offers a full range of professional services, from implementation to client support, training, help desk, data center, asset management and data quality services. Each aspect of CRM customer support adds value to StayinFront’s products and systems, and is backed by strong industry expertise, coupled with adherence to the highest standard of quality.

StayinFront is ISO 9001 certified, which identifies it as following the strictest guidelines for quality manufacturing practices and industry standards and procedures. 

CRM Customer Support: Client Services

Strong ongoing client support is essential to the success of StayinFront’s CRM implementation.  Clients can expect a quick response from StayinFront’s project managers, management and home office staff for initial and ongoing project management.  Services also include:

  • Careful review of the client’s plan to assure it meets specific business requirements
  • An integrated approach coordinating professional and support service departments
  • Management of system rollout to assure smooth implementation and maximized user  adoption
  • Efficient change management to eliminate technology drag.

 

CRM Training

Each member of the StayinFront team has a strong background in sales force automation and customer relationship management and delivers custom-written documentation and training courses tailored to each client’s needs. Customer understanding and acceptance of the new system is the goal. 

StayinFront offers two distinct training methods - Face-to-Face and Web-based Training. Face-to-Face Training provides unlimited access to an expert instructor and opportunities for interaction with other participants. Web-based training, commonly used for add-on or refresher training, can take place through Instructor-Led WebEx® Training or Self-Paced Training.

 

CRM Support Services:  Help Desk

StayinFront’s clients can count on the following expert CRM Help Desk support:

  • Dedicated toll-free numbers answered by live agents.
  • Real Time Monitoring/Call Recording and calls routed according to technician skill level.
  • Bilingual Services to accommodate language needs of diverse populations.
  • Call Tracking System with resolutions recorded and more complex issues escalated.
  • Reporting and Metrics with daily, weekly, monthly and quarterly report options.
  

CRM Support Services:  Data Center Services

StayinFront runs a state-of-the-art data center that is monitored 24/7. Security is a top priority and each client benefits from strict security measures. Our staff of network engineers are Novell and Microsoft-Certified, fully trained in the installation, operation and maintenance of local and wide area networks. Data Center services include a complete protocol for data recovery in the event of a disaster at the server site.

  

CRM Support Services: Asset Management & Hardware Services

StayinFront offers complete management of all aspects of your system hardware. Our certified technicians have experience with all of the leading manufacturers of personal computers and handheld devices. Our technicians provide first-tier Asset Management services that include:

  • Inventory Management, including asset tagging and tracking of every asset
  • Break/fix repair for all field hardware and software
  • Inventory reporting, including a complete history of issues and usage
  

CRM Support Services: Data Quality Services

StayinFront recognizes that your customer data is one of your most valuable assets and is dedicated to improving the processes that are maximizing that value.

StayinFront Data Quality Services is comprised of many elements including multiple-source data gathering, the use of innovative data software tools and industry leading experience in data management and analysis.

StayinFront increases the value of your data through the latest advances in profile algorithms, standardization and client-defined business rule validation.

With extensive experience as a leader in data quality management and data profiling services, we are committed to helping your organization improve the accuracy of your data through our data sourcing, standardization, augmentation, profiling and analytic solutions, and increasing the overall usefulness and effectiveness of your data.

StayinFront Data Quality Services include:

  • Data profiling
  • Data augmentation
  • Data quality metrics
  • Data cleansing & integrity
  • Data standardization
  • License verification (American Medical Association)

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