StayinFront Add-ins:  StayinFront Contact Center

StayinFront Contact Center is a fully functional inbound and outbound CRM contact management application, which incorporates call queuing functionality, script writing resources and Computer Telephony Integration (CTI). StayinFront Contact Center allows multiple communication options for customers including email, web and net meeting.

StayinFront Contact Center supports the concept of “Universal Queues”, allowing many different kinds of tasks to be assigned to an operator or group of operators. This provides business customers with multiple communication options including email and web.

Benefits of StayinFront Contact Center 

• Flexibility
• Enhances Internal Communication
• Improves Return on Investment
• Rapid Implementation

Features of StayinFront Contact Center

Computer Telephony Integration
Full integration with leading telecommunication switches and dialers.

Call Scripting
Flexible and rapid script generation to provide structured call flows.

Automated Workflow
Automatically generates follow-up tasks or actions to automate routine functions such as call fulfillment or lead distribution and management.

Sophisticated Targeting
Utilizes powerful, yet easy-to-use, targeting and segmentation tools.

Blended Call Queuing
Inbound and outbound calls can be blended along email web and net meeting requests.

Multiple Queue Types
Builds queues using stored client or other information, allowing users to quickly generate tasks or actions.